Q. Can I order after 5pm?
A. Yes, but an extra £15.00 will be added to your order.

Q. Can I order at the weekend?
A. Yes if it is in London at an extra cost of £18.00.  Deliveries for the rest of the UK are Monday to Friday only.

Q. How old do I have to be to access this site?
A. Due to gifts containing alcohol and explicit adult material, the minimum age is 18 years. By purchasing any item you are confirming you are aged 18 or over.

Q. How can I pay?
A.

We accept all the major credit cards: American Express, Master card, Visa, Debit card, Maestro. We accept cheques, but we will only be able to send your parcel after it has been cleared. We accept cash but please contact us for details on 0870 8034979.

Q. What will appear on my credit card statement?
A. As part of the VaVaVoom gift company, your credit card statement will show the name " VaVaVoom Gifts ".

Q. Will I receive an order confirmation?
A. You will recieve an immediate email confirmation from us after placing your order to confirm that it was entered correctly and that we have received it.

Q. What do we do with the information you give us?
A. We use the information you provide about yourself when placing an order only to complete that order. When sending gifts, we use the information you provide about others only to deliver the product and to confirm delivery. We do not share any of this information with outside parties except to the extent necessary to complete your order.

We use return email addresses to answer the email we receive.

Email addresses are not shared with third parties or not used for any other purpose.

 

Finally, we do not use or share the personally identifiable information provided to us online in ways other than those described above .

 

Q. Can I re-direct the parcel?                                                                            
A. Yes, as long as the parcel has not left the warehouse. Please send us an email immediately.

Q. Can I truck my order?
A. With us, you'll never wonder when your order is going to arrive. We will send you a unique tracking number that will allow you to get an estimated time of delivery.

Q. Can I send gifts overseas?
A. Yes. If the parcel is under 2 Kg. The cost will be approximately £12.00 and it will take roughly 7 working days to arrive. However, for a faster, more secure and reliable delivery we will use DHL at an extra cost depending on where the parcel is being sent to.

For more infomation please go to our Delivery page

Q. Customer satisfaction guarantee?
A. We guarantee that we will deliver the correct products in pristine condition. If for any reason your parcel is damaged or lost in transit, we will replace them immediately. Simply Email us

Q. Is it safe to enter my credit card details on your site?
A. Our site is fully secure; you can recognise this is in the web browser you will see https:// in the URL bar - the 's' meaning secure. Alternatively look for the symbol at the bottom of the order form.

Q. Can I cancel my order?                                                                                
A. Yes, as long the parcel hasn't left the warehouse. Please send us immediately an Email   

Q. Can I cancel my order?
A. Yes, as long the parcel hasn't left the warehouse. Please send us immediately an Email   

Q.  About us?
A.  VaVaVoom gifts company is part of WCL  is part of the VaVaVoom gifts company.

We bring your gifts and accessories for your fun. Including toys, games, candles, flirty lingerie, books, candles, scents, DVDs mixed with flowers, chocolates and wine . A unique assortment of brands for the personal touch. There is something for every taste! Your gift will come to life with our beautiful and unique products.
 

Q. How to contact us?
A. You can call us on 0870 803 49 79 from 9am to 5pm                                      

Q.How much would a private courier cost?
A.Depending on where the parcel is to be delivered, it would be between £10.00 and £20.00. Please contact us for further details.

 

Q.Should the goods be faulty can I send them back?

A.

Yes. Please send them back including the original packaging.

VaVaVoom Gifts support seven days a week

We have a team of people dedicated to answering your questions. Opening hours are  from 9am till 5pm, 7 days a week.
All emails are answered  on the same day.

Thank you for choosing VaVaVoom Gifts

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